FAQ
Frequently Asked Questions
If you have any questions not answered below, please feel free to contact us via email at campuscard@sandiego.edu or via phone at 619-260-5999.
Q: Help, I can't login!
A: Users must have an existing MySanDiego account before they may log into the CampusCash website. If you are a member of the USD community and do not have a MySanDiego login yet, please visit the MySanDiego login help page to obtain one. If you have any additional questions, please feel free to contact the Campus Card Office at 619-260-5999. (Back to top)
Q: Why can't I log in as a Guest anymore?
A: The guest login method has changed from the previous version of depositing CampusCash. Before a guest may login to deposit funds to a student's account, the student must login in first and use the "Grant Guest Access" command to allow other users to log into their account. That will send an email with a personalized user login and password for each guest that the student authorizes. (Back to top)
Q: Why haven't I received an email with my information?
A: Unfortunately, a lot of our emails are miscategorized as spam and end up being routed directly into your junk email folders. Please check your junk email folders for an email from campuscard@sandiego.edu. You can also guarantee safe delivery of our emails to your inbox by adding campuscard@sandiego.edu as a safe sender. The instructions for doing so varies with your email program/provider so please check with their documentation. (Back to top)
Q: What should I do if I lose my ID card or how do I inactivate my ID card?
A: You can inactivate your card through this site by logging in and selecting the "Report Lost Card" feature. If you should happen to find it again, you can also reactivate it using the same function. If you have any issues, you should contact the Campus Card Office directly. (Back to top)
Q: How long does it take before my deposit appears on my account?
A: Instantly! (Back to top)
Q: What happens if the deposit fails?
A: If the transaction history shows that the transaction failed for a reason you are not aware of, please send an email to campuscard@sandiego.edu with the confirmation number that was emailed to you as part of the transaction and we will try to determine what exactly went wrong. (Back to top)
Q: Which forms of payment does the CampusCash website accept?
A: We currently accept MasterCard, Visa, and Discover credit cards. (Back to top)
Q: Why don't I see any place to enter my credit card information when I click on Make a Deposit?
A: Chances are your web browser's security settings are restricting what you see. To fix the problem in Internet Explorer 5.5 and above, follow the following steps:
In Internet Explorer, go to Tools->Options.
Under the Security tab, select the Trusted sites (green checkmark) icon.
Click on the Sites button right below the Trusted icon.
Q: Where else can I add money on to my CampusCash account?
A: In addition to making CampusCash deposits at this website, you can also deposit CampusCash at the following locations:
Use one of the Value Transfer Stations (VTS) located in the Copley Library, the Hahn University Center, Serra 205 Computer lab, or Olin 122 Computer Lab to apply value to your USD ID with cash.
Stop by the Campus Card Services Office located in the Bookstore and add value to your USD ID with cash, check, or credit card. We accept Visa, MasterCard, American Express, and Discover.
Q: I am a Guest user. Can I change my password?
A: Unfortunately, guests are unable to change their pre-generated passwords at this time so be sure to save the email with the account information. We are working on allowing this in the future. (Back to top)
